At Militox, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a comprehensive refund and returns policy to ensure a smooth and hassle-free experience.
Returns
- Eligibility for Returns:
- Items must be returned within 30 days from the date of delivery.
- Items must be in their original condition, unused, unwashed, and with all original tags and packaging intact.
- Certain items such as perishables, personal care items, and customized products are not eligible for returns. Please check the product description for specific return eligibility.
- Return Process:
- To initiate a return, please contact our customer service team at info@militox.com or +923366753154 with your order number and reason for return.
- Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item(s).
- Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
- We recommend using a trackable shipping method to ensure your return is received.
- Refunds:
- Once we receive and inspect your returned item(s), we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method used at the time of purchase.
- Shipping costs are non-refundable.
- Exchanges:
- If you wish to exchange an item for a different size, color, or style, please initiate a return for the original item and place a new order for the desired item.
- Non-Returnable Items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team immediately at info@militox.com or +923366753154. We will arrange for a replacement or refund.
Contact Us
If you have any questions or concerns about our refund and returns policy, please feel free to contact us:
- Email: info@militox.com
- Phone: +923366753154
- Address: Defense Road Akabarabad Sialkot Pakistan
Thank you for shopping with Militox. Your satisfaction is our priority.